At Rukkystore, we strive to provide the best quality services to help you grow your social media presence. However, due to the nature of digital services, we have specific guidelines for refunds to ensure a fair and transparent process for all users. Please read our refund policy carefully before making a purchase.

1. General Refund Conditions

• All purchases made through our SMM panel are considered final once processed. We do not offer refunds on services such as social media engagement (followers, likes, comments, views, etc.) once they have been delivered.
• Refunds will only be considered in the following situations:
  • Service Delivery Failure: If the service you purchased is not delivered within the expected timeframe (subject to reasonable delays due to platform limitations), you are eligible for a refund.
  • Service Error: If we fail to fulfill the order as requested (e.g., incorrect platform, incorrect type of service), we will review the issue and provide a refund or correct the service.

2. Non-Refundable Services

Please note the following services are non-refundable:

• Instant delivery services once processed, such as buying followers, likes, views, etc.
• Partial Service Completion: Refunds are not applicable for partially completed orders (e.g., some followers were delivered but not the full amount).
• User Errors: If you enter incorrect information, such as a wrong username, social media platform, or quantity, we cannot offer a refund.
• Account Issues: If your social media account is banned or restricted. We are not responsible for platform bans or restrictions
• Payment Disputes: Refunds will not be processed for payments disputed after the order has been processed, unless proven to be a valid issue with our services.
• Delivery Timeframe: We do not guarantee a fixed delivery time. Refunds will not be issued for delays in delivery, as they are subject to various factors outside our control (e.g., platform changes, system maintenance).

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team via email or through our contact form, providing your order number, the details of your issue, and any relevant screenshots or evidence.
2. Review Period: Once your refund request is submitted, we will review your case and determine whether you qualify for a refund based on the conditions outlined above.
3. Resolution Time: We aim to process all refund requests within 3-5 business days. Refunds will be credited to your rukkystore account.
4. No refund to bank account, once deposit to rukkystore its final

4. SMM Panel Rules Compliance

By using Rukkystore’s SMM panel, you agree to comply with our terms and conditions, which include the following:

• No Violations of Platform Policies: We do not provide services that violate the terms of service or community guidelines of the social media platforms you are targeting. Services such as buying fake followers or engagement that violate platform policies may result in penalties or account suspensions. We will not refund in such cases.
• Real Engagement: We guarantee real, organic followers and engagement, but we are not responsible for any fluctuations in follower counts after delivery (e.g., followers unfollowing, platform algorithm changes).
• Non-Refundable Under Certain Circumstances: We are not responsible for platform bans or restrictions resulting from user activity or violations, and refunds are not applicable in such cases.

5. No Refunds for Account Bans or Restrictions

If your social media account experiences a ban or restriction due to the use of our services, we will not offer a refund. It is your responsibility to ensure that you are complying with the terms and conditions of the platforms you are using. We recommend reading the platform’s terms to avoid potential issues.

6. Refund Policy Modifications

Rukkystore reserves the right to modify or update this refund policy at any time. Changes to the policy will be communicated on the website, and the new terms will be effective immediately upon posting.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please contact our support team at support@rukkystore.com or through our contact page.